Atelier de lembranças afetivas
STORE POLICY
CUSTOMER SERVICE
To better serve them and as quickly as possible,
our service currently has
5 channels for echo lover support
(in love with the ecological world):
1 Online shop for quote
1 WhatsApp sales (events and gifts)
1 WhatsApp (For company, partners and internal organization).
1 Messenger service mkt place
1 Direct for questions and information.
All with the most requested information in order to filter
interested parties to complete the order without any doubts and with assertiveness.
PRIVACY AND SECURITY
All personal data is requested solely for the purpose of order control, purchase security and invoice issuance.
Eco Crafts does not use such data for any other purpose.
No e-mails or commercial messages will be sent using the data provided after delivery of products.
For marketing and publicity purposes, there is the possibility of the products being photographed for posting on the company's social networks. Such photos may show the information contained in the TAG. However, Eco Crafts undertakes not to post any type of post before the event date, thus preventing third parties from appreciating the product before it is actually delivered.
WHOLESALE SALES
We have an exclusive ordering category
in larger quantities than for events:
Where we provide suggestions for purchasing succulents
from 24 units and in the future other materials .
The validation of your order will take place after confirmation of availability
of materials, space in the production schedule within the delivery period and confirmation of entry in the amount of 50% of the total value of the maximum.
Do not make payments without first confirming the validation of delivery date and item availability.
The start of product manufacturing and the delivery period will always be after the entry approval. Virtual Sample To facilitate the approval of your gift template, we will build a virtual sample and demonstrate it via elo7's own chat, whatsapp or email. We will try to approximate the color of the artwork as much as possible with the color of the real product, but there is no way to guarantee that the colors on the monitor are the same as those of the product. If you have any questions, please contact us. If the Contracting Party has already made any payment for the service, and even so requests the termination of this service, it will lose 30% of the total amount of the order, which will be subject to a termination penalty.
ORDER VALIDATION
PAYMENT METHODS
We do not accept payments only on the day of delivery or withdrawal. Because in cases of withdrawal, we do not sell products because they are handcrafted and personalized souvenirs. Thus, we only start making the vases upon confirmation of payment, avoiding the waste of materials and labor. Thanks for your understanding :)
We work with payment via cards and bank slip here on our website, through the PagSeguro platform. After confirming the order data, the purchase is completed in the payment environment of PagSeguro.
Don't like to pay online or are you struggling? No problem, we also accept payments via Bank Deposit, Pix or the pagseguro link sent in the following steps.
account data can be accessed at checkout or can be requested via Wpp:
DEADLINE: Our minimum deadline depends on the schedule. It may take days, but it may take months, due to ordering materials and manual production. For orders with less time in advance, it is necessary to check availability. Orders placed without consultation and that are not within the minimum period may be denied, in these cases the full amount will be returned to the buyer.
Deliveries Payment Tags and Labels About Us Privacy Policy Exchanges and returns policy. Terms and Conditions of Use Contact Site Map
Credit Card with addition (online and in person)
Debit (with addition (in person sales)
Pix/ Bank Transfer.